What if you could predict your business success? What if you rarely lost a customer due to poor sales or service? What if your loyal customers voluntarily referred family and friends to increase your customer base with no marketing costs to you?
We know that with exceptional service comes exceptional profit. Let Logi-Serve’s predictive service and sales screening and development tool help your organization build a culture of service excellence. Companies thriving in today’s difficult economy know that attracting and retaining customers starts with employing people who are engaged in providing service and sales excellence.
Quickly and accurately assessing job applicants for service or selling skills is no easy task. Companies need to be able to gauge whether candidates and employees have those traits, or risk the lost customer trust and high turnover-related costs that come from poor hires and customer experiences. Logi-Serve’s predictive screening and development tool can help your organization reach new heights in customer service and sales excellence.
After more than 30 years of research there is clear linkage between customer service and high customer satisfaction ratings, a leading indicator of financial performance. Top service and sales companies know their bottom-line success is directly linked to how good they are at predicting and developing employees in providing service and sales excellence.
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Logi-Serve™ is among the first screening and development tools to deliver a high-fidelity, interactive and engaging user experience for candidates and employees alike. No longer do candidates have to endure an intimidating or tedious test-taking experience. Logi-Serve’s realistic simulations and job-relevant assessment content are proven to produce the kind of validity not available in most standard assessment tools.
Using a unique, patent-pending Visual Logic™ storyboarding system, Logi-Serve™ creates digitally hand-drawn situational judgment scenarios that mirror the tasks, decisions and pressures sales and service providers face on the job across many industries. Candidates for hire are assessed for their service and/or sales ability, and current employees are screened to help find and target their development needs.
What makes Logi-Serve™ different from other screening tools? To begin with, it was developed by a combination of leading PhDs with expertise in assessment science and business practitioners well-versed in sales and service excellence abilities needed to create intensely loyal customers.
Above is a sample of Logi-Serve™ industries and positions. Please inquire with a Logi-Serve™ sales representative for a full list of available options.
Most cognitive and personality assessments fail to engage candidates with interactive and job relevant assessment content and scenarios. When assessments appear disconnected from reality, or are tedious to complete, they affect candidate reactions and test validity.
Logi-Serve’s proprietary Visual Logic™ Storyboarding platform offers a creative and pragmatic way to capture an organization’s unique work environment and culture. Carefully constructed visual scenarios test for key sales and service competencies tied directly to customer satisfaction metrics and bottom-line results.
Triangulation is a powerful technique that validates data through cross- verification of assessment information generated by multiple sources. Just as triangulation science is used with mobile devices via satellite, cellular towers and hand-held devices to pinpoint location; Logi-Serve™ uses three valid and predictive testing protocols to quickly and reliably identify a candidate’s aptitude for customer service or sales excellence.
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Part of successful branding is about hiring and training people who can embody the organization’s brand principles in their interactions with customers. Logi-Serve’s adaptable visual interface enables organizations to select and develop people in a way that supports their unique brand promise, allowing organizations a chance to align the business brand with the people who carry the brand promise to each and every customer.
"Service excellence is essential to our business. Logi-Serve™ is the smartest, most engaging, intuitive tool I've ever used."
- Bill Feinstein, Director of HR St. Giles New York
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High-end digital training content offers unprecedented pre- and post-hire value for managers looking to boost pivotal staff service and sales skills.
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Logi-Serve™ offers instantaneous reports that present relevant business metrics. Among other deliverables, Logi-Serve’s reporting interface features a dashboard reporting engine that generates immediate dollar estimates of candidates’ or employees’ added value to your organization when they’re selected based on Logi-Serve™ scores.
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Discover what the ultimate service predictor can do for you today. To schedule a live personalized demonstration or to request more product information, please click here. A Logi-Serve™ representative will be in touch with you soon.
